There are two instances where an appointment can be saved as “Undefined”:
1. You create an appointment yourself, but do not allocate it to an employee
2. When booking an appointment, your customer selects “No preference” when choosing an employee.
These appointments are automatically allocated to the next free member of staff.
Shore Insider Tip: To ensure optimal use of your staff's capacity and for clarity’s sake, all appointments should be allocated to an employee.