How do I set up booking via Facebook and Instagram?

In this article, we'll show you how to set up online booking via Instagram and Facebook in just a few simple steps.

You need a business page on Instagram and Facebook before you can get started. If you don't have a business page yet, you can easily set up a free business page on both platforms via your Instagram profile.

If you already have a business page on Instagram and Facebook, you can skip this step and set up your booking button on Instagram and Facebook right away.  

Setting up a business page on Instagram

  1. Open your Instagram profile on your smartphone and tap on Edit Profile.
  2. Tap on Switch to Professional Account and follow the steps on the screen.
  3. In the last step you can connect an existing Facebook business page or create a new one. Choose a page from your Pages that you'd like to connect to, or tap on Create a New Facebook Page and follow the steps on the screen.

Done! You've successfully set up an Instagram business page. If you connected a Facebook company page, you can skip the next step and set up your booking button.

Connecting your Instagram page with Facebook

  1. Open your Instagram profile on your smartphone and tap on Edit Profile.
  2. Under "Public business information", tap on Page.
  3. Select an existing Facebook page or tap on Create Facebook Page and follow the steps on the screen

Great! Your Instagram and Facebook business pages are now connected and you can set up your booking button.

Setting up a booking button on Facebook and Instagram

In this example, we'll show you how you can set up online booking via Instagram and Facebook on your smartphone. Alternatively, you can also do this on your computer.

Important: In order to avoid problems during the setup, we recommend setting up the booking button on both platforms on your Facebook business page.

  1. Open your Facebook page and tap on the three lines in the lower left corner. Select the page on which you'd like to show your booking button.
  2. Tap on Add Button.
  3. Select the option Book Now.
  4. Then select Link Another Tool to connect with yor Shore account.
  5. Select Shore Booking from the list of providers and tap on Continue.
  6. If you're prompted to log in to your Shore account, enter your email address and password.
  7. Select a location (optional) and tap on Connect.
  8. Confirm the connection with Shore by tapping on Continue as.... The connection is being set up (this can take up to 1 minute).

Done! Your booking button has been implemented on both Facebook and Instagram, so your customers can now book appointments with you on both platforms.

What can I do if the setup doesn't work?

It is possible that errors occur when setting up booking via Instagram and Facebook. To prevent errors, we recommend connecting your Instagram and Facebook pages before setting up your booking button, and to carry out the setup for both platforms on your Facebook page.

If you still cannot finish the setup, follow the steps in this article to reset all configurations and then start over.

Need help?

Email us at service@shore.com or get in touch with us via the chat button in your Shore calendar.

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